MYSTERY SHOPPING

  • Store Mystery Shopping
  • Telephone Mystery Calls
  • Online Mystery Shopping
  • Video Mystery Shopping
  • Disability Mystery Shopping
  • Competitor Benchmarking

An effective Mystery Shopping service can make a real difference to your business and the service you provide to your customers. This is achieved by identifying the gap between what you want to deliver and what you actually deliver. Seeing your business through the eyes of your customers can help you learn a lot about your business and the actual service you provide. Our Mystery Shopping services can help increase customer satisfaction, boost sales, and build staff competence.

We take our Mystery Shopping services very seriously and every member of our team is trained, experienced, and introduced to your brand to ensure they have a complete understanding of your business. This ensures that you receive the service and support you need to better manage your business.

In today’s competitive environment, it is essential to deliver great customer service and ensure procedures and practices are delivered consistently throughout every part of your business. Businesses no longer see customers in terms of a single transaction but rather in terms of the value of that customer's business over a lifetime.

Our Mystery Shopping services, processes, and systems are designed to eliminate across-the-board service-related inconsistency and to give you confidence in the service you provide.

Key Features and Benefits of our mystery shopping programme:

• A bespoke mystery shopping programme
• Real-time feedback from customers and instantly measure customer satisfaction
• Instant alerts for areas of excellence or serious non-compliance
• Detailed reports on the service delivered
• Make instant, informed decisions in order to deliver constant improvements
• Feedback and reportage available 24/7 online
• Dedicated client support team
• Trained team of experts
• Most advanced and proactive reportage system available

To learn more or for a quote, call us on +44 (0)1865 591269, or contact us via email at: info@kluedin.co.uk and a member of our team will assist you.

"The most advanced Mystery Shopping service available today"